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Coordinator-Customer Data (Full Time)

POSITION SUMMARY: Accountable for meeting Customer Relations Departmental goal of assuring data collection, data input, and information management meet quality standards and required deadlines related to key business goals:
Payor Mix
Timely filing of Medicaid Financial Eligibility Applications
Internal Marketing
Customer Satisfaction
Ensure information across all systems and files is accurate, complete and current reflecting:
Facility Profile
All basic customer demographic data
Census and Bed Availability
Charges for all services and goods consumed.
Other information critical to managing customer information as required
1. Assure that customer financial records are accurate, complete and reflect charges for all services provided and goods consumed.
2. Enter all utilization data and charges for room and board, ancillary services, NeighborCare, respiratory services, ambulance, beauty - barber, laundry
3. Assure data relative to nursing center operations is accurate, complete and current.
4. Enter, maintain and reconcile census data (ADT) on a daily and monthly basis.
5. Update Bed Availability.
6. Create and maintain SNF Facility Profile.
7. Ensure open issues are resolved and closed, e.g. issues management tools with CBO and Managed Care.
8. Process billing adjustments as required.
9. May be asked to support Resident Fund Management.
10. May be asked to support Medicaid Application Process, e.g redeterminations.
11. May be asked to enter assessment data in MDS system.
12. May be asked to enter vendor payables in InVoice.
13. Validate data delivered via electronic transfer or manual input, e.g. Rehabilitation Services.
14. Identify data issues and escalate issues regarding specific customer accounts to assigned Customer Relations Manager for resolution.
15. Ensure center readiness for month-end processing. Support month-end closing activities.
16. Escalate all other issues to Director, Customer Relations.
SPECIFIC EDUCATIONAL/VOCATIONAL REQUIREMENTS:1. High School Diploma and minimum of one year experience in office environment.2. Demonstrate speed and accuracy in keying information from paper to computer screen.
Position Type: Full Time
Req ID: 296215
Center Name: Westfield Center
Genesis HealthCare, Inc. and all affiliated entities (collectively, ?Genesis?) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, gender expression, gender identity, sexual orientation, national origin, age, actual or perceived disability, marital status, pregnancy, genetic information, amnesty, military status or status as a covered veteran in accordance with applicable federal, state, and local laws. Genesis takes affirmative action to employ and advance in employment qualified minorities, women, individuals with disabilities and covered veterans. These policies are fully supported by the CEO, COO and all members of the leadership team. If you require any reasonable accommodation under the Americans with Disabilities Act (ADA) in completing the online application, interviewing, completing any pre-employment testing or otherwise participating in the employee selection process, please contact (877)456-6726. This phone number is for ADA related accommodation requests only, not for routine employment inquiries.

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